The English Exam Center is owned by the company EEC - English Exam Centre, Lda. which, among other activities, works as an Authorized Center for Cambridge University Press & Assessment exams in partnership with Cambridge University Press & Assessment (department of the University of Cambridge).
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In case of doubt, please contact us through one of the means indicated on our contact page. These Terms and Conditions apply to all service transactions advertised on this Site, whether exam registration takes place online or otherwise.
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These conditions are intended to provide and define all necessary information to the user about the Cambridge University Press & Assessment exam registration process carried out on the website and the respective associated support information.
If you do not accept all or part of the Terms and Conditions presented, you should not pre-register on this site. English Exam Center reserves the right, at any time, to modify, amend or update these Terms and Conditions of Use. The user agrees to periodically review the terms of use. The continued use of the site will mean that you have accepted the changes to its conditions of use.
Violation by the Site user of any of these Terms and Conditions will result in his/her being subject to legal proceedings by the English Exam Centre.
The English Exam Center will consider any action, proceeding, action, injunction by a user on the basis of any injury, liability, loss, or expense arising from the breach of any term or condition as a bad faith litigation.
EXCLUSION OF LIABILITY
In no event shall the English Exam Center be civilly liable for any special, indirect, incidental or consequential damages or damages, or any other damages resulting from the use of the Site or its services.
The English Exam Center excludes any liability for any injury, liability, loss, or expense arising from a user's breach of any term or condition.
The user acknowledges and agrees that the limitations and exclusions of liability declared by the English Exam Centre are fundamental and necessary elements and that the use of the Site is inseparable from them.
Professor Percival
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THE WEBSITE
The information contained in this Site is generic and for informational purposes only.
The English Exam Center may make improvements, improvements or changes to the information and services presented on this Site. Although we try to keep the information as correct as possible, we do not guarantee that discrepancies will not arise over time.
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This site may include links to other Internet sites, with the sole purpose of providing a better service to the user. The English Exam Center is not responsible for any of these sites or for the information, material, products or services contained in or made accessible through them, so their access is solely and exclusively the responsibility of the user.
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SERVICES:
Please read the following Terms and Conditions before finalising your enrolment with English Exam Centre. By enrolling with us you agree to the Terms and Conditions stated below. For T&Cs regarding testes IELTS and LINGUASKILL, please follow the respective links.
ENROLLMENT IN EXAMS
1. Enrolment
1.1 Pre-enrolment
A pre-enrolment can be made in person, by email, by telephone or via our website.
At this stage we only require your name, contact details and the date you wish to sit your exam (based on the Exam Calendar published on our website).
A pre-enrolment is a statement of your intent to sit the exam and, as such, a decisive factor to guarantee a session. Should you, at any stage, no longer wish to sit the exam please inform us as soon as possible.
As soon as the minimum number of pre-enrolments required is reached you will be contacted to finalise the enrolment process.
If the minimum number required is not reached you will be informed as soon as possible and given alternative dates.
You may choose to sit a computer-based (Digital) or paper-based exam, in accordance with available dates. The content, certificate, format and assessment criteria are exactly the same in both cases, however, Digital allows for more time to enrol and faster results.
1.2 Enrolment
You will only be able to finalise your enrolment on selected and confirmed dates. This is based on the pre-enrolments for a given session, for which a minimum number is required.
1.3 Information Required for Enrolment
Candidates must provide the following information: name to be printed on the certificate, date of birth, address if they wish to receive certificates by post, phone number, email and fiscal number (for your invoice). You may submit this information via the online form, over the phone or in person.
1.4 Mandatory Identification Documents
Please be aware that on your exam day you must present original valid photo identification. This is a requirement for all exams except Young Learners. Candidates who are sitting the exam for emigration must only use their passport and should inform our Centre of your reasons for taking the exam when they enrol. For other candidates, the documents that are generally accepted are: Identity Card/Cartão do Cidadão, Passport, Driving License or Residency Card.
Students up to 18 years of age may also present their school card as long as it has a valid photo ID and expiry date. If you cannot provide one of these forms of identification (e.g. minors), please contact English Exam Centre immediately. Should you loose you ID shortly before sitting the exam or if you ID is being renewed please inform us immediately.
1.5 Special Needs
Candidates with special needs (visually impaired, hearing impaired, mobility etc.), should inform English Exam Centre when they pre-enrol and attach a valid up to date medical certificate stating how the condition affects them for the purposes of the exam, as well as this document with a summary of how the condition will affect the candidate on the exam day. This will then be sent for approval by Cambridge English. All Cambridge English exams are available in adapted formats if the Centre is informed in time and you provide the necessary documentation.
For Digital exams, other adjustments, such as choosing which side to operate the mouse etc., may also be available as long as we are informed as early as possible. Adjustments such as font and screen colour can be adjusted by the candidate on the exam day.
1.6 Payment
Your enrolment will only be complete after payment is received by us. You can pay in cash and by debit card at our premises, or online (preferred). If you if you are paying by bank transfer, then proof of payment should be provided. You should only pay after receiving confirmation that the session you have chosen is open and must complete this process before the close of enrolments date. After close of enrolments a Late Entry Fee will apply. The exam enrolment will not be confirmed unless payment is made in full.
Prices and close of enrolment dates for all possible exams may be found on our website.
1.7 Confirmation of Enrolment
After steps 1.3 and 1.6 you will receive two emails, one with the confirmation of your enrolment and another with your Confirmation of Entry, which states the exam date, timetable, venue and code to access results. The first will be sent by English Exam Centre and the second, about 10 days before your exam, by Cambridge English. These emails will be sent to the email provided on enrolment. It is the candidate’s responsibility to inform us of any mistakes identified on their Confirmation of Entry.
1.8 Change of Date/Exam
Your enrolment applies to the date and the exam chosen. No transfers to other dates, levels or examination centres will be accepted. Re-sitting will incur additional fees.
1.9 Refunds
You may ask for a partial refund or session transfer for insurmountable medical reasons (such as infectious diseases or accidents), or extreme circumstances (death of a relative etc.), provided you send in your request with an attached proof of the circumstances (medical certificate etc.), which clearly states why the candidate was unable to sit the exam. This request should be submitted no later than 1 week after the exam has taken place and is subject to approval by Cambridge Assessment English. Payments will only be refunded when proof of payment is provided and will never exceed 50% of the exam fee.
2. Exam Conditions
2.1 Necessary Exam Material
Young Learners’ candidates should bring a pencil, a rubber and colouring pencils. The document sent about 10 days before the exam takes place will specify all the materials and exam requirements.
For paper-based exams at all other levels you should bring a pen/pencil and rubber. For Digital exams you can bring a pen or pencil to take notes while you are working. For further information on accepted and prohibited materials in the exam room please consult your Confirmation of Entry and the Summary of Regulations.
2.2 Timetable and Location
All information regarding this will be clearly stated on your Confirmation of Entry.
2.3 Necessary Documents
On the exam day, staff will check your identification against your Confirmation of Entry. Please ensure that you bring both your Confirmation of Entry (paper or digital) and your valid ID with you as well as your completed Test day photo form (in the case of minors also signed by a legal guardian). This is not necessary for Young Learners.
2.4 Rules and Procedures
Candidates must follow all instructions given by the examination staff on the day as well as those stated in the Summary of Regulations and Notice to Candidates. This document will be sent to you by email at least twice, on confirmation of enrolment and when you receive your Confirmation of Entry. Young Learners will receive this document on confirmation of enrolment. If you have not received this information up to 10 days before the exam you should contact English Exam Centre.
2.5 Restrictions
Electronic devices must be turned off before the exam and handed in to the Invigilation staff. Your devices will be stored separately and you will only have access them during your lunch break or at the end of the written components. All watches are also banned from the exam room. Your belongings must be stored in the candidate waiting area or storage facilities provided and will not be allowed in the examination room. For emergencies provide the following number: +351 911 831 604 (Call cost to national mobile network). Please ask third parties to only send messages during the exam as this will minimise disturbance and it will be easier to pass on the message.
2.6 Late Arrivals
If a candidate is late for any part of the exam, he/she will not be allowed to enter the examination room. If you receive no instructions otherwise, candidates should arrive at the examination venue half an hour before the start of the exam. Justifiable delays on the examination day will be considered at the Supervisor’s discretion, on a case-by-case basis. Changes to the timetable stated on you Confirmation of Entry or delays may occur due to circumstances beyond English Exam Centre’s control (e.g. technical difficulties on the day).
2.7 Complaints
Should a candidate have a complaint regarding exam conditions, s/he should clearly state it to the supervisor on the day. This should be followed by an email to English Exam Centre (exams@englishexamcentre.pt) within 5 working days. Complaints submitted after this may not be considered due to difficulties in ascertaining the exam conditions provided.
2.8 Candidate Information Sheet
During the exam candidates will be asked to complete a Candidate Information Sheet. This information is purely for Cambridge Assessment English statistical data and will only ask for general information. If you do not agree with this data collection, please do not fill it in as it is not compulsory and will not reflect on your results. Young Learners will not be asked to fill this in.
2.9 Anchor Test
Exceptionally, candidates may be asked to complete a level reference test (Anchor test). This information is purely for statistical data and will have no bearing on the exam.
2.10 Recording of Speaking Exam
On rare occasions, there may be a need to record a speaking exam. This is to monitor examiners when the Centre itself is being inspected and will have no bearing on your results. Candidates may reserve the right to refuse this recording.
3. Exam Day Safety Procedures
3.1 Test Day Photo
To minimise the risk of identity theft most exams also require that you take a Test Day Photo. You will be sent the Test Day Photo authorisation form on enrolment. You should arrive at least 30 minutes before the start of your exam with your form filled out.
Your photo will be stored on a secure site and will only be available to those who have been granted access to the Cambridge Assessment English Results Verification site by you. To grant access to your Statement of Results you must provide the access codes in the bottom left-hand corner of your Confirmation of Entry.
Should you refuse to have your photograph taken on exam day Cambridge Assessment English reserves the right to withhold your results.
This procedure does not apply to the following exams: Young Learners, KET, PET and for Schools versions.
3.2 Intellectual Property
Both physical and intellectual property of all documents used during your exam or that bear the Cambridge English Language Assessment logo are the property of Cambridge Assessment English. You will not be granted access to your exam documents, nor can you remove any exam materials from the exam room on the day.
3.3 Personal Data
The personal data collected on enrolment has as sole purpose of facilitating examination and service management and are under the General Data Protection Regulation 2016/679 and the corresponding implementing regulations as amended from time to time. For more information, please consult our privacy policy.
3.4 Interdictions
The use obscene or offensive language as well as any electronic devices throughout the duration of the exam is expressly prohibited.
3.5 Invigilation
All exams are run under strict security conditions. Candidates that are suspected of malpractice or fraud will be reported.
Cambridge Assessment English has preventive and proactive fraud control measures in place and may withhold your results should there be any suspicion of malpractice.
3.6 Appeals
Should results be withheld, candidates may find more information and ask for an appeal at Cambridge English's page for enquiries and appeals.
4. Results
4.1 Publication of Results
Candidates (and all to whom the access code has been provided), can access exam results on the date scheduled for their publication, as stated on the Confirmation of Entry. This date is an estimate and is not contractually binding. In some cases, the 'results when ready' system allows marks to be available online before this period (1-5 working days after Digital, and 4-6 weeks after paper-based exams). Only Statements of Results, which have no certifying weight, and Certificates will show a candidate’s results.
4.2 Certifying Statement of Results
If a candidate requires a Certifying Statement of Results, it may be requested directly from and takes approximately 15 days after request and payment to arrive.
This statement is similar to a Certificate and carries official weight, being accepted by universities and other institutions.
4.3 Contesting Results
Should you wish to contest your results you must contact English Exam Centre within 2 weeks of results being released. If you enrolled through a school, your school should take care of this process. Please bear in mind that this service has a fee and that, due to the rigorous assessment criteria practised by Cambridge English, marks rarely change and could go up or down. The original exam papers are the property of Cambridge English and will not be made available to candidates after the exam.
A revision request (Results Enquiry) is processed in two stages: clerical marking and written components. Administrative fees apply to each one. If you are not satisfied with the revision, you may contest it formally via an Appeals Procedure, also subject to administrative fees.
5. Certificates
5.1 Issuing of Certificates
Your Cambridge English Certificate is issued by Cambridge English and sent to English Exam Centre. Cambridge English certificates are recognised by over 25,000 universities, employers and government institutions worldwide. Certificates are issued to candidates who demonstrate ability within a pre-determined range of marks about 2 weeks after results release.
5.2 Delivery of Certificates
As soon as the certificate arrives candidates will be asked how they would prefer to receive it: retrieve it in person or by registered mail. The cost of the first postage (to addresses in Portugal), is included in the registration fee. Addresses abroad will incur a 10€ fee.
5.3 Re-sending a Certificate
Returned certificates can be re-sent upon payment of the respective fees (5.30€ national mail, 10€ international mail). If a candidate is not available to sign for it personally, he/she should indicate the name of an alternate receiver as all Certificates are sent by registered mail.
5.4 Re-issue of Certificate
Should a candidate lose their certificate, depending on the circumstances, they may be able to request a new one (or a Certifying Statement of Results), directly from Cambridge at http://www.cambridgeenglish.org/help/lost-certificates. This is subject to a fee.
6. Level (thermometer) tests
6.1 Placement Test
Cambridge English Placement Tests are administered on an online platform and are the property of Cambridge Assessment English. Users acquire their tokens and instructions through English Exam Centre and can then apply them independently on the test platform. The test and report are the responsibility of Cambridge English. Results are immediate.
6.2 Linguaskill
Linguaskill is distributed by English Exam Centre to both private candidates and schools/organisations in combinations of 1, 2 or 3 modules that will test either 2, 3 or 4 skills. This test is not subject to fixed dates but must be booked at least one week in advance if taken face to face. Remote invigilation doesn’t need to be booked. Results will be available within 48 hours.
Although this test generates a report and not a certificate, it does require invigilation and security procedures which are similar to those laid out in point 4 (except Test Day Photo).
7. Other exams
Occasionally, English Exam Centre will provide proctoring for other exam providers. We reserve the right to exclude certain services or organisations.
Enrolments are made directly with the exam provider, and payments may be through the exam provider or directly with the candidate (depending on the agreement). English Exam Centre is not responsible for the content of these exams, the assessment or results.
As venue providers facilitating a proctoring service, any infractions of the rules stipulated by the exam providers will be reported back to them.
IP Geolocation
Our website uses the IP2Location LITE database for IP geolocation.
PRIVACY POLICY / DISCLAIMER
Data Processing
The English Exam Center is committed to guaranteeing the privacy and security of its clients' personal data.
The candidate's personal data collected at the time of registration are for the sole purpose of being used for the purposes of managing exam services and are covered by the Personal Data Protection Law in force.
The customer authorizes the English Exam Center to automatically process the personal data provided in the pre-registration, in particular, for the purposes necessary for the registration, management and execution of exams.
The English Exam Center ensures that the data provided will not be passed on to other entities, for any commercial or other purposes.
Any and all information provided by the customer will be used in accordance with the Personal Data Protection Law in force.
The transmission of personal data to governmental institutions and authorities is carried out only within the scope of mandatory national legal requirements.
We reserve the right to change our Privacy Policy, if necessary, but we undertake to disclose, in this same space, any changes.
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The terms, conditions and provisions in this document were revised in August 2024 and will continue to be valid to the maximum extent permitted by law or otherwise stated by English Exam Centre or Cambridge University Press & Assessment.