Terms and conditions

Terms and conditions

The English Exam Center is owned by the company EEC - English Exam Centre, Lda. which, among other activities, works as an Authorized Center for Cambridge University Press & Assessment exams in partnership with Cambridge University Press & Assessment (department of the University of Cambridge).

Please read the terms of use before accessing or using this Site.

In case of doubt, please contact us through one of the means indicated on our contact page. These Terms and Conditions apply to all service transactions advertised on this Site, whether exam registration takes place online or otherwise.

By using or browsing this Site, we assume that you have read, understood and accepted the Terms and Conditions presented or the legally applicable general conditions.

The user undertakes not to harm, or in any way infringe, the intellectual property rights of the English Exam Centre.
These conditions are intended to provide and define all necessary information to the user about the Cambridge University Press & Assessment exam registration process carried out on the website and the respective associated support information.
If you do not accept all or part of the Terms and Conditions presented, you should not pre-register on this site. English Exam Center reserves the right, at any time, to modify, amend or update these Terms and Conditions of Use. The user agrees to periodically review the terms of use. The continued use of the site will mean that you have accepted the changes to its conditions of use.
Violation by the Site user of any of these Terms and Conditions will result in his/her being subject to legal proceedings by the English Exam Centre.
The English Exam Center will consider any action, proceeding, action, injunction by a user on the basis of any injury, liability, loss, or expense arising from the breach of any term or condition as a bad faith litigation.

EXCLUSION OF LIABILITY

In no event shall the English Exam Center be civilly liable for any special, indirect, incidental or consequential damages or damages, or any other damages resulting from the use of the Site or its services.
The English Exam Center excludes any liability for any injury, liability, loss, or expense arising from a user's breach of any term or condition.
The user acknowledges and agrees that the limitations and exclusions of liability declared by the English Exam Centre are fundamental and necessary elements and that the use of the Site is inseparable from them.

Professor Percival

General Information Purposes Only: Professor Percival is designed to provide general information related to Cambridge University Press & Assessment exams, learning products and related topics. The information provided by Professor Percival should not be considered legally binding or a substitute for direct consultation with us.
No Guarantee of Accuracy: While we strive to provide accurate information through Professor Percival, we cannot guarantee the accuracy, completeness, or up-to-date nature of the information provided. Our services and regulations are constantly changing, and the information provided may not reflect the most recent changes.
No Liability: English Exam Centre shall not be held liable for any errors or omissions in the information provided by Professor Percival or for any actions taken in reliance upon it. We recommend consulting directly with us for advice on your specific needs and circumstances.
Third-Party Links: Professor Percival may contain links to third-party websites. These links are provided for your convenience and do not constitute an endorsement or approval by English Exam Centre of any third-party content. We are not responsible for the content or privacy practices of these external sites.
Reporting Inaccuracies: If you discover any inaccuracies in the information provided by Professor Percival, we kindly ask you to notify us so that we may address the issue. Your assistance in maintaining accurate and up-to-date information is greatly appreciated and helps us provide a better service to all users of Professor Percival.
Private and Sensitive Information: Professor Percival is designed to provide fast and accurate responses to your queries. However, like any AI-based system, it's not suitable for storing or processing sensitive personal information.
Your privacy and security are of utmost importance to us. Professor Percival is a powerful tool for navigating the complexities of our exams and services, but it's not intended to handle sensitive personal information. Please keep this in mind to ensure a safe and productive interaction with our digital assistant.

By using Professor Percival, you acknowledge and agree to this disclaimer and its terms. If you do not agree with any part of this disclaimer, please refrain from using Professor Percival. We reserve the right to modify or update this disclaimer at any time without prior notice. Your continued use of Professor Percival after any changes signifies your acceptance of the revised disclaimer.

THE WEBSITE

The information contained in this Site is generic and for informational purposes only.
The English Exam Center may make improvements, improvements or changes to the information and services presented on this Site. Although we try to keep the information as correct as possible, we do not guarantee that discrepancies will not arise over time.
The English Exam Center may close the Site at any time and without prior notice.
This website and its content are the property of the English Exam Centre. None of the information found on this site may be reproduced, published, distributed, used for advertising, sold, transferred, linked or modified without our express consent.
This site may include links to other Internet sites, with the sole purpose of providing a better service to the user. The English Exam Center is not responsible for any of these sites or for the information, material, products or services contained in or made accessible through them, so their access is solely and exclusively the responsibility of the user.
Please be aware that certain aspects of the content provided by our website may have been crafted for marketing purposes. We strive to provide accurate and informative content to our users, but some information may be presented in a way that promotes our products or services. Please use your own judgement and discretion when accessing, using and consuming content from our website.
The English Exam Center assumes no responsibility for any malicious programs that may infect the computers of users of the Site.

SERVICES:

ENROLLMENT IN EXAMS

Pre-Registration

The pre-registration of an exam candidate can be carried out in person, by email, telephone or through the respective form on our website.
At this stage, you will only be asked for your contacts and indication of the desired exam and date (based on the Exam Calendar published on our website).

A pre-registration is not binding but is a clear indication of real interest in taking an exam.

Your cancellation must be communicated to us as soon as possible.
The candidate will be informed if, and when, the intended exam will open enrollment. Otherwise you will be informed of alternative exam sessions.

Enrollment Completion

It will only be possible to complete an enrollment for exam dates selected and confirmed by the English Exam Centre, based on the aggregation of the minimum number of pre-enrolled candidates required for this purpose.

This means that enrollment is not automatically guaranteed or completed with the candidate's pre-registration through the Site.

Information required for registration

After receiving confirmation of the desired session, the Candidate must provide (by phone, email or in person) to the English Exam Center the following personal data: name to appear on the Certificate, date of birth, address for eventual sending of the Certificate, personal and tax identification number and respective email and telephone contacts.

Accepted Identification Documents

Candidates who take the Cambridge University Press & Assessment exam for emigration purposes must present their Passport as an identification document and inform our Center of this objective at the time of registration.
The remaining candidates will be able to use the Citizen's Card or Driver's License.
Candidates of school age may also use the Student Card, as long as it presents a photographic identification.
Candidates who do not have one of these forms of identification should contact our Center.
The document used in the registration must imperatively be presented on the day of the exam (with a valid date).
Candidates who lose their document in the days before the exam should contact our Center immediately.

Special Needs/Requirements (Special Consideration)

Candidates with special needs (locomotion, vision or otherwise) must inform the English Exam Center of these circumstances in good time and attach a clear and concise medical certificate to the registration form which will be sent to Cambridge University Press & Assessment for consideration.
All Cambridge University Press & Assessment exams are available in formats adapted to candidates with hearing or vision difficulties. Other formats may still be requested, however it is recommended to do so as far in advance as possible.
In the case of computer-based exams, upon prior request, some changes are possible for the candidate's convenience, such as: selecting the side on which the mouse is to be operated, increasing the font size, etc.

Payment

Payment for the exam must be completed before the closing date for registration, but only after confirmation of the session by the English Exam Centre.

Payment can be made in person or by bank transfer through the NIB that the candidate will receive by email. If payment is made via bank transfer, the candidate must send us a proof of transfer.

Prices

The P.V.P. of each exam is declared on our website.
Prices must be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of completion of registration.
If last minute registrations are allowed, a late registration fee of €55 will apply.
The English Exam Center reserves the right to modify prices whenever it sees fit.

Enrollment Confirmation

The registration will only be completed after proof of payment and submission of the necessary personal data previously indicated. The English Exam Center will then send the candidate an email with the registration confirmation, which will become official when the candidate receives the Confirmation of Entry, a document sent directly by Cambridge University Press & Assessment to the email address provided at the time of registration.
It is the candidate's duty to inform the English Exam Center of any errors observed in the personal data appearing on the Confirmation of Entry.

Refund

You may request a refund of part of your registration fee, for medical reasons or serious circumstances (eg death of a family member), provided you send your request to the English Exam Center together with the respective proof of the impeding circumstance, such as a medical certificate showing the health reasons that prevented the candidate from taking the exam. This application must be submitted no later than one week after the exam date and will subsequently be sent for consideration by Cambridge University Press & Assessment. Refunds will only be given upon delivery of the respective proof of registration payment.

Exam Location and Time

Detailed locations and times for each exam will be posted in the Confirmation of Entry, as well as any necessary materials.

Required Documentation

On the day of the exam, the candidate must bring with him the identification document used in the registration act (with a valid date), his printed Confirmation of Entry and the authorization form for the Test Day Photo (which will be sent to him after the registration) completed (and in the case of minors, with due parental consent).

Publication of Results

The candidate (and everyone to whom he provides his access code) will be able to access the results of his exam on the scheduled date for its publication, as stated in his Confirmation of Entry. This date is an estimate and not contractually binding. Cambridge University Press & Assessment's 'results when ready' system makes it possible, in some cases, to make results available online before this period (about 2 weeks later for computer-based exams and 6 to 9 for paper based exams).
Results will only be communicated through the Declaration of Results (Statement of Results), with no certifying value, and by the Certificate itself.

Certified Statement of Results

If the candidate needs a Certifying Statement of Results, which will be issued approximately 15 days after payment, he can request it directly through the form on the Cambridge University Press & Assessment website: http://www.cambridgeenglish.org/help/lost-certificates/.
This Declaration is similar to the Certificate and has official value, being accepted by Universities and Other Institutions. Although it is not the Certificate, it has the advantage of being able to reach the candidate who needs it a few weeks earlier. You can find out about your issuance costs and postage via the link above.

Certificate Issuance

The certificate is issued by Cambridge University Press & Assessment and sent to the English Exam Centre. They are issued to candidates who have achieved a certifiable score approximately 8 to 11 weeks after the exam for written exams and 4 to 6 weeks for Computer Based exams.

As soon as the Certificate reaches us, the candidate is asked (via email) to indicate how he prefers to receive it: pick it up in person or receive it via CTT by registered mail. Shipping costs (for addresses in mainland Portugal) are included in the registration fee.

Resource

Candidates can appeal the decision not to issue their result through an appeal procedure. Information about this procedure can be found on the Cambridge University Press & Assessment website: http://www.cambridgeenglish.org/help/enquiries-and-appeals/

Intellectual Property

The physical and intellectual property of all exam documentation is owned by Cambridge University Press & Assessment. Access to exam documentation will not be provided.

IP Geolocation

Our website uses the IP2Location LITE database for IP geolocation.

PRIVACY POLICY / DISCLAIMER

Data Processing

The English Exam Center is committed to guaranteeing the privacy and security of its clients' personal data.
The candidate's personal data collected at the time of registration are for the sole purpose of being used for the purposes of managing exam services and are covered by the Personal Data Protection Law in force.
The customer authorizes the English Exam Center to automatically process the personal data provided in the pre-registration, in particular, for the purposes necessary for the registration, management and execution of exams.
The English Exam Center ensures that the data provided will not be passed on to other entities, for any commercial or other purposes.
Any and all information provided by the customer will be used in accordance with the Personal Data Protection Law in force.
The transmission of personal data to governmental institutions and authorities is carried out only within the scope of mandatory national legal requirements.
We reserve the right to change our Privacy Policy, if necessary, but we undertake to disclose, in this same space, any changes.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Here is Microsoft's Privacy Statement for further details.

The terms, conditions and provisions in this document were revised in March 2023 and will continue to be valid to the maximum extent permitted by law or otherwise stated by the English Exam Center or Cambridge University Press & Assessment.


 

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